Refund Policy & Shipping Policy

Refund policy

We take every precaution to ensure that our valued customers are 100% satisfied with our services, including inspection and pre-shipment inspection. However, in the unlikely event that you are dissatisfied with our service, we will accept returns or refunds according to the following procedures.

- In all cases, please be sure to contact us in advance by e-mail if you wish to return an item.
support-eng@g-live.info
and be sure to include the reason for the return and your order number.
If we are unable to verify that the item was purchased from us, we reserve the right to refuse the return.

- We will only accept returns of merchandise if it is unused and in its original condition and packaging.

- When returning an item, please be sure to ship the item and all of its packaging together. We reserve the right to refuse returns if the original merchandise and packaging are not in new condition.

- We reserve the right to refuse returns if the item shows signs of having been used or wet for any reason.

Method of Return

- Returns must be sent via a traceable shipping service. We are not responsible for items lost in transit.

- Please be sure to include your order number on the invoice when returning an item.

By placing your order, you agree to our return policy.

1. if the return is for the customer's convenience

- We will only accept returns of unopened and unused items. We will not accept returns if the product has been used or is found to be damaged. In the case of a return for the customer's convenience, the customer will be responsible for shipping costs.

- A restocking fee (15% of the merchandise) will be deducted from the refund amount.

- Please note that we cannot exchange items that are not initially defective or exchange them for another product. If you would like to order another product, please place a new order. 2.

2. if the product is damaged or has an initial defect

- We guarantee all of our products to be free from defects in materials and workmanship. In the unlikely event that one of our products is defective, you may choose between a new replacement or a full refund. This warranty does not apply to products that we determine have been misused or abused.

- The product must be returned within 21 days of receipt.

- If an individual product has a product warranty, it will be honored accordingly.

- We do not charge any shipping fees for returns or exchanges.

- We will send you a replacement product, but we may ask you to cancel your order if it is not in stock.

- We may also ask you to submit a photo of the product if necessary. 3.

3. If the delivered product is different from your order

- Please be sure to contact us within 7 days of receiving the product.

- No shipping fee will be charged for returns or exchanges.

- Upon receipt of the return, a replacement will be sent immediately.

Shipping Policy

Delivery by International Mail from Japan to within Singapore Items will be shipped from Japan by international mail.
Merchandise will be shipped within 3 business days of our business day, It takes about one week for the merchandise to arrive.
For shipments within Singapore, we will send the items at our expense. Please note that customs duties may apply depending on the customer's import status as the items are delivered from Japan.